As part of our efforts to increase data security and to be compliant to the latest regulations to manage data securely, we have introduced the option to add a second factor to your login.
Step 1. Download an Authenticator app
In your mobile phone app store, download a Authenticator app like Google Authenticator, Microsoft Authenticator, Authy, etc
Step 2. Go to My Account Security in Nursebuddy
Login to your Nursebuddy account as normal and navigate to Settings, you will now find a new section called My Account Security:
Step 3. Enable TFA
Step 4. Add your Nursebuddy account in your Authenticator app
-Open your Authenticator app in your phone and click add or + to scan the QR code
-And proceed to scan the code from Nursebuddy.
Step 5. Enter the code from your authenticator app in Nursebuddy
Once you scanned the code, the app will give you a code for your Nursebuddy account that you need to enter in the step #2 of the 2FA setting in Nursebuddy, then click Activate.
In your authenticator app, each code generated has a limited time to be used. Make sure you are using one that is valid.
Your account now will require an additional code that you need to get from your authenticator app every time you login to your Nursebuddy app.
If you want to disable the 2FA, you need to login to your account, go to Settings>My user account security> Two-factor authentication and click in Disable.
If you lose your phone device and you don't have access to your authenticator app you will need to contact Nursebuddy Customer Support so we can help you to gain access to your account.
Enforce 2FA for the users of the web system (Admins, managers, care coordinators, etc)
If you have an Admin user's role you can select to enforce the 2FA for the web-app users.
1-Go to Settings>Security>Organisation security and tick the box, then click Save
2-All users will be prompted to set up the 2FA next time they login:
If the user keeps asking to be reminded later, after 2-weeks period the system will require them to set it up with no option to postpone it.
This 2 factor authentication is not applicable for carers using the Nursebuddy for carers app. They have a 2FA using their fingerprint or face recognition