Your Nursebuddy Subscription: Understanding Care Hours and Packages
When you sign up for Nursebuddy, you choose a subscription that includes a specific number of care hours (or visits). We base your package on the amount of care you expect to deliver each month.
What Exactly Are Care Hours?
Care hours are simply the billable hours recorded in your Nursebuddy account. This means the total number of hours you bill your clients each month is the same number we use for your Nursebuddy subscription.
For supported living providers, some Nursebuddy plans use visits instead of hours. If this applies to you, your subscription is based on the number of billed visits.
Finding Your Current Package Details
Go to Settings > My organisation > Subscription to quickly see your plan name and the number of care hours (or visits) you signed up for.
You can also see the total billed hours you’ve used this month and what you used last month.
Quick note: We define "month" based on your billing cycle, which starts on the same day of the month you first signed up for Nursebuddy.
Checking Your Billable Hours
Go to Settings > My organisation > Subscription. You'll see the billable hours for the current and previous billing cycles under "subscription used."
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Your Nursebuddy Subscription: Understanding Care Hours and Packages
When you sign up for Nursebuddy, you choose a subscription that includes a specific number of care hours (or visits). We base your package on the amount of care you expect to deliver each month.
What Exactly Are Care Hours?
Care hours are simply the billable hours recorded in your Nursebuddy account. This means the total number of hours you bill your clients each month is the same number we use for your Nursebuddy subscription.
Pro-tip: For supported living providers, some Nursebuddy plans use visits instead of hours. If this applies to you, your subscription is based on the number of billed visits.
Finding Your Current Package Details
Go to Settings > My organisation > Subscription to quickly see your plan name and the number of care hours (or visits) you signed up for.
You can also see the total billed hours you’ve used this month and what you used last month.
Quick note: We define "month" based on your billing cycle, which starts on the same day of the month you first signed up for Nursebuddy.
Checking Your Billable Hours
Go to Settings > My organisation > Subscription. You'll see the billable hours for the current and previous billing cycles under "subscription used."
Understanding Planned vs. Reported Time
It's important to know that you can choose to calculate billable hours based on either Planned Time or Reported Time. (Planned Time is the system default).
What's the difference?
Planned Time: This is the number of billable hours you've scheduled for care delivery. It doesn't matter how long a carer actually stayed or if the visit happened.
Reported Time: This is the number of billable hours of care that was actually delivered.
Reported time is calculated using the check-in and check-out times recorded by your carers.
Heads-up: If a carer forgets to check out when using reported time, the clock keeps running, which can inflate your billable hours. It's crucial to keep an eye on this if you choose this option!
For double-handed visits, planned time is the scheduled visit length multiplied by the number of scheduled carers. Reported time uses the check-in and check-out logs for all carers involved.
Can I change how billable hours are calculated?
Yes, you can change how you calculate billable hours (or in other words, how you charge for care hours). But remember that this affects how you bill your clients, not just how you are charged for Nursebuddy.
To make the change, go to Settings > General Settings > Reporting.
Checking your billable hours
It's easy to check planned, reported, and billable time using the Visit Report. Just go to Reports > Client Reports > Visit-Summary and select your time period. You can check the number of visits here as well.
It's important to keep an eye on your billable hours. If they look like they'll be significantly above or below your current plan for a long time, let us know! We want to make sure you're on the best package for your business.
We'll also reach out if we notice your usage is significantly above or below your current plan. If this happens consistently, we might suggest switching your package to one that better matches your billable hours. We will always tell you before making any changes. If something big has changed in your care business, this is a great opportunity to talk to us so we can work out how to support you best.