Whether you are on a monthly rolling contract or annual subscription plan, you must cancel your Nursebuddy subscription in the app by following the below steps. Please be reminded that your cancellation remains subject to your billing terms that you agreed to upon sign up.
To cancel your subscription:
Go to Settings > My Account > Subscription.
Click 'End Subscription' and follow the prompts provided.
Please read the message and click 'Confirm':
After that, please reach out through a message in the chat, email or phone call so we can confirm the cancelation went through.
During the last month of your subscription you can download all the data you need from your account. This can be done using the following options:
Data Export (List of clients, carers, contacts)
Reports (Data related to visits, absences, payroll, invoices, carer notes)
Information in each client/carer profile (care plans, risk assessments, eMAR, manager notes, file attachments, service history, etc)
Your account will be shut down on the last day of your billing cycle and after that you won't be able to access it any more.
Please be aware if you cancel just after have paid your invoice, you will still receive another one that will be counted as your last one.
If you need to access your data after your subscription has ended, this will be subject to a fee.