Medication reports are made using the Nursebuddy Carers app. If a medication report was made and needs to be corrected, the carer must do so via their app.
Please be aware that managers and admin staff cannot change reports directly in the eMAR. The inability to make direct edits to eMAR records is in place to ensure compliance and safeguarding of medication records.
Here are two common situations where a carer might need to correct a report:
Example 1: Fixing a "Missed" Report
If a carer administered a medication but forgot to report it as 'Given', the eMAR will show it in red as 'missed'. Here's how they can fix it:
Ask your carer to open their app.
They will look for the visit where the report was not made.
Click 'Edit Visit' (this won't alter the original check in/out times).
Open the service Medication Administration.
Open the medication and select 'Report as Given'.
6. The carer will select 'Set Time'. They must check that the date is correct and select the time the medication was given.
7. Click 'Confirm'. The report should now show correctly in the eMAR.
Example 2: Fixing a 'MUL' (Multiple Administration) Error
A MUL code (Multiple Administration) occurs when a carer accidentally logs a report with the current date (by selecting 'Now' instead of 'Set a time' for a past visit). This creates duplicate entries and generates the MUL code.
How to fix it:
Ask the carer to open the app
The carer will need to look for any of the visits of this client, open it and click 'Edit Visit'
Open the Medication Administration service and use the calendar at the top to reach the date that it has the MUL code. In this example the carer has to select 26th of May in the calendar
Click in the medication with the multiple reports and from 'More actions' they can choose to remove the report or adjust the reported time
Continuing with the example above, the carer is required to report one medication as given for a visit that happened on the 23rd. So they still need to report one of those 2 doses as given on the 23rd of May. They can do it by adjusting the date and time of one of the doses and removing the other report.
5. Now the carer can check out of this visit.
The eMAR will show the dose on the 23rd as given and the MUL code in the 26th is now gone.
The app will also show no doses given on the 26th May.