Medication reports are made using the Nursebuddy Carers app. If a medication report was made and need to be corrected, the carer must do so via their app. Please be aware that managers and admin staff cannot change reports directly in the eMAR. The inability to make direct edits to eMAR records is in place to ensure compliance and safeguarding of medication records.
Here are two examples of situations where a report needs to be corrected:
Example 1: The carer administered the medication but forgot to report it as 'Given'. Now it is showing in the eMAR in red and 'missed':
Ask your carer to open their app
Then they will look for the visit where the report was not made
Click 'Edit Visit' (this won't alter the original check in/out times)
Open the service Medication Administration
Open the medication and select 'Report as Given'
The app will alert the carer that is reporting an dose that is not for today, they can click 'OK'
8. Select 'Set Time', the system will suggest a date based on when the visit happened, but please check that the date is correct and select the time the medication was given. Then click 'Confirm'
9. Now the medication report should show correctly in the eMAR.
Example 2: The eMAR is showing MUL (administered multiple times) for a report
This may have occurred because the carer was recording medication for a past or future visit but selected 'Now' instead of 'Set a time'. For example, on May 26th, the carer opened the visit from May 23rd to log a missed medication entry. When they clicked 'Report as given' and chose 'Now', the report was logged with the current date and time — not May 23rd. As a result, the entry does not appear under the visit for the 23rd. The carer then tried again but made the same mistake, selecting 'Now' instead of setting the correct date. Both entries were recorded on the 26th, and a MUL code was generated in the eMAR.
How to fix it:
Ask the carer to open the app
The carer will need to look for any of the visits of this client, open it and click 'Edit Visit'
Open the Medication Administration service and use the calendar at the top to reach the date that it has the MUL code. In this example the carer has to select 26th of May in the calendar
4. Click in the medication with the multiple reports and from 'More actions' they can choose to remove the report or adjust the reported time
Continuing with the example above, the carer is required to report one medication as given for a visit that happened on the 23rd. So they still need to report one of those 2 doses as given on the 23rd of May. They can do it by adjusting the date and time of one of the doses and removing the other report.
5. Now the carer can check out of this visit.
The eMAR will show the dose on the 23rd as given and the MUL code in the 26th is now gone.
The app will also show no doses given on the 26th May.