If you have been given access to the Family Portal, this article will show you how to log in and use its features. You are able to use Family Portal access via the website only. There is no app for Family portal.
Logging in
Enter the login details provided by the home care provider or the ones you created using the invitation link
You will see this main screen after logging in:
Here you can view the client’s contact details, a summary of their care plan, services, other contacts and any medications listed on the left.
The Diary tab shows you diary notes left about visits along with any notes left by carers. You can click the visit to expand it and see more information.
You can also input notes for your care provider if they have enabled this feature.
The Calendar tab shows you the client’s visits, and you can click back and forth between the weeks using the arrow buttons at the top of the page. You can also change between a 2 or 4 weekly view. If you hold your cursor over a visit, you can view more details about it.
Multiple Contacts
If you have access to more than one client's profile (for example as a social worker, GP or healthcare contact) then you can select the profile from a drop-down menu that appears at the top left of the screen.
Logging out
You can log out using the Logout button at the top right of the page.
See a video below which shows how to log in and use the Family Portal: